Customer Care


Questions about your purchase or products featured online? Contact us at slowsoullife@gmail.com for customer service and we will email you back as soon as possible. 

Shipping

All orders are shipped by United State Postal Service (USPS), UPS and DHL on business days, Monday to Friday, excluding holidays.

Once your credit card is authorized and captured, you will receive an order confirmation email from us. In general, orders are processed in 1-3 business days. 

To track your order, you will receive a confirmation email with your tracking number upon shipment.

We are not responsible for unexpected shipping delays caused by circumstances such as severe weather or uncontrollable events.

For non-deliverable, refused or unclaimed orders, the customer is responsible for all shipping costs associated with returned packages due to failed delivery.

Returns/Exchanges

Please notify us within 14 days of item delivery to initiate a refund or exchange. Returns will not be accepted past 14 days. The 14 days will start once you received your package, not the day on the day it is shipped. 

Please email slowsoullife@gmail.com if you need to request a return authorization. 

All returns and exchanges must be in the original condition ..not worn, damaged, and tags should still be intact in the original placement. 

If you have an exchange and you are not able to find a replacement item, you can choose to have a store credit issued to you. 

If you wish to return a Slow Soul Life Made to Order purchase, you will be charged a 15% restocking fee. However, you can exchange the item for no additional fee. We hope you will have a chance to be familiar with the brand and fit before placing a special order. 

All sale merchandise, including sample sale, are final sale. No refunds or exchanges will be issued. 

We are not responsible for shipping costs for items being returned to us. 

We do not refund original or return shipping costs. Shipping costs will only be refunded when the return is a result of our error or damaged merchandise.

Thank you for honoring our return and exchange policy. We aim to provide excellent customer service and communication. We wish we could be more generous with returns and exchanges, but as a small business that is not possible.